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Order Status
Has my order shipped?
  Click the "Order Status" link at the top of the page, then click the "View/Track Orders" link to view the status of your orders.
How do I change or cancel an item in my order?
  Click the "Order Status" link at the top of the page to view orders you have placed, then click the "Change/Cancel" link to find and edit your order. Please note that once an order has begun processing or has shipped, it can no longer be edited.
How do I view the status of my order?
  Click the "Order Status" link at the top of the page, then click "View/Track Orders" to view the status of your orders.
How much is my shipping?
  Displayed shipping costs are estimates based on historical averages. If the shipping estimate seems too high, please call us or enter "Confirm Shipping Before Processing" in the comment section during checkout. If the shipping charges exceed the shipping estimate, we will call you to confirm before we process your payment. Your account is not invoiced until your order ships, at which time you can view the exact shipping amount.

A $10 handling charge is applied to all orders under $50. "Metro Shelving" product orders under $350 are assessed a minimum freight charge of $42.

Minimum order requirements may apply for Free Shipping promotions. Click here to view.
My order hasn't arrived.
  Click the "Order Status" link at the top of the page to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "Order Status" link at the top of the page to view your order status. Be sure that all of the items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours.
My product is missing parts.
  Click the "Order Status" link at the top of the page to view your order status. Be sure that all of the items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My item is backordered. When will it arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock. We will ship the item to you as soon as stock becomes available. If you have concerns about your order, please contact customer service.